Report abuse
Email abuse@elitevpn.cloud with the source IP, destination, timestamps with time zone, and a description or log excerpt. We read every report and reply to genuine reports within two working days.
What we can do
- Block specific destinations or ports on the exit node involved.
- Rate-limit or rotate the address of an exit node.
- Act on a specific account when we are given independent evidence that links it to the abuse.
What we cannot do
We do not log which customer used an exit address at a given time, so we cannot identify a customer from an IP address and timestamp, and we cannot forward copyright notices to an individual user.
Law-enforcement and legal requests
Send legal process to abuse@elitevpn.cloud, addressed to Aberdeen Equity Corp. We review each request for validity and respond as the law requires, disclosing only the account data described in our no-logs policy. Unless prohibited, we notify the affected customer.
Security issues
Found a vulnerability? Email support@elitevpn.cloud with “Security” in the subject. Please give us reasonable time to fix it before disclosure.