Last updated 9 November 2026.
1. The service
EliteVPN provides encrypted VPN tunnels, using a modern open-source encryption protocol, to exit servers in the regions shown on our locations page. Each account may connect up to 10 devices. We may add, move or retire regions; we will not charge you for a region that is unavailable.
2. Your account
You must be 18 or over. Keep your password and your device configuration files secret: anyone with a configuration file can use your devices’ slots until you revoke them.
3. Subscriptions, renewal and cancellation
Plans are billed in advance for the period you choose and renew automatically at the same price unless you cancel. You can cancel renewal at any time in your account; access continues until the end of the paid period. Prices are in US dollars and include any sales tax or VAT that applies.
4. Refunds
If you are not satisfied, contact support@elitevpn.cloud within 14 days of your first payment for a full refund. This does not affect your statutory rights.
5. Acceptable use
You must follow our acceptable use policy. We may suspend devices or accounts that put our infrastructure, other customers or third parties at risk.
6. Availability
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and incidents are reported on our status page.
7. No guarantees about third parties
We do not promise access to any website, streaming catalogue or service, and a VPN does not by itself make you anonymous.
8. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise our total liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss.
9. Termination
You can delete your account at any time. We may end the service with 30 days’ notice and a pro-rata refund, or immediately for serious breach of these terms.
10. Law
These terms are governed by the laws of England and Wales. Consumers keep any mandatory protections of their country of residence.
Contact: support@elitevpn.cloud.